Expert IT Support Services in London
Get IT Support that’s always within reach
IT support you can rely on
Cubit Technology offers you complete support for all of your IT needs. We offer different levels of support targeted towards small and medium-sized enterprises. Whether it’s as simple as calling our IT Helpdesk, or a more complicated issue where you need us to visit your office, we are here to help. No matter what the problem is, Cubit is always within reach.
IT Helpdesk services
Sometimes a problem can be solved just by speaking to someone over the phone. Cubit Technology offers helpdesk support, where our phones are staffed with experienced and competent technicians. We can offer Remote Support and are available to take your emergency calls and resolve any technical issues whenever assistance is required.
Our Helpdesk service includes:
IT Support for small and medium-sized enterprises
Friendly well-trained support staff
Quick, powerful remote management software
We don’t employ 1st line call loggers who just pass on your details
Your call will be answered by a technician every time
The technicians you speak with are the same people who visit you onsite
Report issues quickly and easily by phone, email or web
All calls are prioritised and managed via our easy to use helpdesk software
Urgent issues dealt with immediately
See how our IT Services can help you grow faster and more efficiently
On-site Support Services / Assistance in person
Sometimes technical issues can’t be dealt with via a service desk or online and may require a technician to visit your office. With Cubit, your team can enjoy support at their desks with our inclusive on-site IT services. We visit your office when it’s required, at no additional cost.
In addition to reactive support visits, we also offer proactive support and maintenance visits that can be scheduled to best fit your needs. Whether flexible or at fixed intervals – we’re happy to assist with call-outs, and our technicians are able to work either alone or alongside current IT staff within your organisation.
Depending on the size of your business, we will tailor our IT support for small businesses to best meet your requirements, doing whatever it takes to make sure your systems are running smoothly, ensuring staff are happy with their technology.
Office IT Support of Windows, Mac and Linux
At Cubit Technology, we support Windows, Linux and macOS desktops/devices without bias. Our support team are experienced and proficient with the individual platforms – rest assured you’ll receive the correct implementation, design and support at roll-out.
When we design network solutions, we use the most up-to-date and appropriate technology for the job, regardless of the underlying technology. We have extensive knowledge across all platforms.
Partnerships
Suppliers of Dell, HP, Cisco and more…
Frequently Asked Questions
How do I contact the Cubit helpdesk?
You can contact the Cubit helpdesk by phone, email, or through the client portal, where you can submit a support ticket for assistance.
What are the opening hours for the Cubit helpdesk?
The Cubit helpdesk is available Monday to Friday, from 8:00 AM to 6:00 PM, offering support during standard business hours.
What is a ticket?
A ticket is a formal request for IT support, submitted through a helpdesk system. It allows your issue to be tracked and resolved by the support team.
What kinds of threats does an IT MSP protect agencies against?
An IT MSP (Managed Service Provider) protects agencies against threats such as malware, phishing attacks, data breaches, and ransomware, ensuring that systems remain secure.
Can IT services be delivered remotely?
Yes, IT services can be delivered remotely using tools that allow IT teams to access systems and resolve issues without needing to be on-site.
How do agencies receive IT support remotely?
Agencies receive IT support remotely via remote access tools, video calls, and phone support. Technicians can troubleshoot and fix most issues without needing a physical presence. However, we do conduct regular site visits to ensure that everything is running smoothly.
Want to know more about our IT services Businesses rely on?
If you’re looking for an IT Support company in London, Cubit Technology may be the right provider for your business.
Call us at 020 3535 0680 or send us a message to find out how we can help.