Reliable IT support that doesn’t keep you waiting
With Cubit, you get fast responses, knowledgeable people who are familiar with your business and your IT, and support that focuses on preventing problems rather than just reacting to them with sticking plaster solutions.
- IT Strategy
- IT Management
- Desktop Support
Preventing problems saves you time and money
Many IT providers are reactive. We’re not. Cubit monitors systems continuously, installs operating system updates and software patches behind the scenes, and checks in regularly to highlight potential issues before they can cause disruption.
This approach reduces stress and downtime, helps keep your team productive, and avoids those “IT emergencies” that would otherwise derail your business and cost you money.
Speak to real engineers, not call centre gatekeepers
We won’t make you jump through tiers or submit tickets just to get help.
Urgent issues can be phoned in and picked up within minutes. Most problems are resolved the same day. You’ll hear from someone who knows your setup and is ready to help.
Experienced, consistent, and easy to work with
Cubit engineers are certified, experienced, and regularly trained. Most have been with us for years, which means they not only know our business, but they also know your business. This stability and familiarity combines to give you a consistent, capable team that feels like an extension of your own.
We don’t just fix things – we help your people understand what happened and how to avoid it next time. That’s the level of partnership we’re aiming for.
If it's IT-related, we'll handle it
From user devices and cloud services to cybersecurity and supplier liaison, we take ownership of IT problems, so you don’t have to. We even deal with third-party vendors on your behalf.
We’re equally comfortable with Macs and PCs, and we understand the tools agencies rely on – like Microsoft 365, Adobe Creative Cloud, cloud storage platforms like Dropbox, Google Drive, SharePoint, Egnyte, and more.
We include cybersecurity management in our standard service and offer more advanced options if you need them. For example:
Endpoint Protection
Vulnerability scanning
Anti-spam filtering
Cyber Security
Training
Cloud SaaS back up
Data Loss
Prevention
Log Capture
DNS Filter
Clients stay because it works
Many of our clients have been with us for 5, 10, even 20 years. We measure our performance, review it with you regularly, and adapt our approach when needed.
If something isn’t resolved to your satisfaction, we escalate it – fast. We don’t hide behind policies or wait for issues to repeat. That’s one reason why creative agencies trust us with their operations.
Get reliable IT support from a team that knows your industry
If you’re tired of slow response times or patchy service, let’s talk. We support some of London’s most respected creative and marketing agencies – and we’d be happy to support yours too.
Or download our free Cybersecurity Checklist to see how your current setup compares.
FAQs
What kind of response times do you guarantee?
Our SLAs include rapid response times. We usually respond to critical issues within minutes and resolve most problems within hours.
How experienced is your team?
Our engineers hold certifications in Microsoft, networking, and cybersecurity. Most have worked with us for years and know agency workflows well.
What cybersecurity protections are included?
All managed clients get endpoint protection, patch management, and email filtering as standard. We also offer advanced threat detection and compliance support if required.
Do you offer 24/7 support?
Yes – we provide 24/7 monitoring and emergency support. Many of our clients operate outside standard hours, and we’re ready if needed.
Do you support both Mac and PC environments?
Absolutely. We have always been vendor-agnostic. Our engineers all use Macs and all are capable of supporting both Macs and Windows PCs. Most of our agencies use a mixture of Macs and PCs so we are very familiar with hybrid environments common in creative agencies.
How do you handle software or systems you don’t know?
If it’s outside our direct expertise, we’ll liaise with the vendor on your behalf. You won’t be passed around. Even if the issue is outside our direct control, we’ll liaise with the other party until it’s solved – permanently!