Incisive Health

The Challenge

When Incisive Health was founded in 2013, the team was highly skilled in health policy and public affairs but lacked the expertise to manage their IT infrastructure. As they grew, they needed an IT partner that could ensure reliable operations, allowing them to focus on their core business. The company required a cloud-based system, support for remote work, and scalable IT solutions to accommodate expansion, including international teams in Brussels. Security was also a major concern, as they handled confidential client and patient information that had to meet strict compliance standards.

The Solution

Cubit Technology was recommended to Incisive Health by another consultancy, and from the outset, it was clear that they shared a service-oriented approach. Cubit provided comprehensive IT support tailored to the unique needs of a consultancy, including:

• Cloud Solutions: Ensuring their IT systems were fully cloud-based to support growth and collaboration.
• Email Management: Addressing bandwidth issues caused by high email volumes, including implementing a mail store upgrade.
• Remote Work Support: Enabling a smooth transition to remote work during the pandemic, ensuring new employees received pre-configured laptops ready to use.
• Security & Compliance: Meeting the security requirements of major FTSE companies by implementing robust protections, allowing Incisive Health to pass stringent client procurement processes.
• International IT Integration: Ensuring reliable collaboration between their London and Brussels teams, with shared access to systems, files, and emails.

Cubit Technology’s approach was solution-driven, working to understand Incisive Health’s needs and tailoring IT systems to support their business, rather than forcing them to adapt to rigid IT structures.

The Outcome

With Cubit Technology’s support, Incisive Health scaled efficiently without IT becoming a bottleneck. The key results included:

• Operational Efficiency: Employees could focus on their work without IT disruptions, improving productivity across the business.
• Resilient Remote Working: Staff could work from anywhere with reliable access to files, emails, and collaboration tools.
• Enhanced Security & Compliance: The company met client security requirements, strengthening their reputation and winning business with major organisations.
• Long-Term Partnership: Cubit Technology became a trusted extension of their team, offering ongoing support and strategic IT guidance.

By providing responsive, patient, and effective IT solutions, Cubit Technology helped Incisive Health grow and navigate challenges without IT headaches. As the business continues to evolve, Cubit remains a crucial partner in their ongoing success.

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