Transforming Communications for a London Creative Agency
Helping to digitally transform London businesses
The Challenge
A creative agency in Central London, employing 40 staff, relied on an outdated Avaya PBX phone system using ISDN lines. When this system failed, external calls were impossible, and incoming calls had to be redirected to the Office Manager’s mobile – a temporary fix that hindered client communications. Lacking in-house expertise, the agency needed a swift, reliable solution to restore and enhance their telephony infrastructure.
The Solution
Already a trusted IT support partner for over five years, Cubit Technology assessed the situation and recommended the Horizon-hosted phone system. This solution offered extensive fixed and mobile telephony capabilities without the need for on-site equipment. Key steps included:
- System Selection: Collaborated with the agency to identify and compare systems that met their specific needs, ultimately selecting Horizon for its reliability and functionality.
- Infrastructure Upgrade: Installed a fibre leased line to converge voice and data on the Horizon system, enhancing call quality and reducing costs.
- Equipment Provision: Supplied Polycom VVX411 handsets and a Polycom SoundStation IP5000 for superior sound during conference calls.
Given the urgency, Cubit Technology implemented and tested the new system within two working days, ensuring it met all communication requirements.
The Outcome
The swift deployment of the Horizon phone system resulted in:
- Restored Communications: Immediate resolution of telecommunication issues, eliminating service disruptions.
- Enhanced Call Quality: Improved voice clarity through upgraded infrastructure and equipment.
- Cost Efficiency: Reduced expenses by converging voice and data services and eliminating reliance on outdated ISDN lines.
- Long-Term Support: Ongoing assistance from Cubit Technology, ensuring the system remains robust and adaptable to future needs.
By partnering with Cubit Technology, the agency not only overcame their immediate communication challenges but also established a scalable telephony solution to support their continued growth.
Is your business facing telecommunication challenges?
Contact Cubit Technology at 020 3535 0680 or hello@cubittech.com to discover how we can enhance your communication systems.
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