Switch IT provider
without interruptions
We understand that changing IT providers might feel daunting. That’s why Cubit’s onboarding process is carefully structured to minimise disruption, ensure continuity, and put the heavy lifting on us, not you.
A smooth handover you can trust
Cubit has successfully transitioned dozens of agencies. Our structured onboarding involves an audit of your current systems, careful planning, and thorough testing. You don’t need to know all your current IT details – we’ll manage everything, keeping your team productive throughout.
Keep your agency running smoothly
Our transition process runs quietly in parallel with your existing setup, eliminating downtime. We schedule critical changes outside business hours. Your team can continue working without interruption, while we handle the switch behind the scenes.
Personalised support every step of the way
We will coordinate closely with your existing provider, document your IT environment, and ensure everything is prepared for a smooth handover.
You’ll receive clear updates and guidance at each stage, ensuring confidence throughout the transition.
Clear from the start
Our onboarding is typically included without extra charges for standard setups. If your transition involves complex migrations or substantial upgrades, we’ll clearly outline any potential costs upfront, ensuring transparency and no surprises.
Continuous support from day one
After transitioning to Cubit, we provide intensive monitoring and proactive support to identify and address any early issues swiftly. We conduct a thorough follow-up review shortly after onboarding to ensure everything is running smoothly.
Ready for a smooth transition?
Speak with us (or Request a Callback) about moving your IT support to Cubit. Experience a professional, structured transition that puts your agency’s productivity first.
Or join the waiting list for our free Agency IT Onboarding Guide for detailed insights on optimising the IT side of staff onboarding.
FAQs
How long does onboarding take?
Typically, onboarding is completed within 1-2 weeks, depending on complexity.
Do we need to manage the transition internally?
No, our team handles almost all aspects of the transition, keeping your involvement minimal.
What if our current provider is uncooperative?
We’re experienced in managing difficult transitions and have contingency processes to ensure smooth onboarding, regardless of the situation.
Will there be downtime during transition?
Our goal is zero downtime; any necessary work is scheduled outside business hours.
Is there an onboarding fee?
Standard onboarding is typically free. We only charge separately for particularly complex migrations, with full transparency.
How involved do we need to be?
Your involvement is minimal – we only require occasional input or clarification as needed.