Clear, honest IT Support
without the jargon
Good IT support isn’t just about technology; it’s about clear communication and genuine partnership. Cubit speaks your language – straightforward, friendly, and jargon-free. We build partnerships based on understanding your agency’s needs, culture, and workflow.
- IT Strategy
- IT Management
- Desktop Support
We talk tech, clearly
Our team explains IT in plain English.
We won’t confuse you with technical jargon or speak down to you.
Our approach is open, clear, and respectful, ensuring your team always knows what’s happening and why.
More than just another service provider
We don’t just fix problems; we proactively suggest improvements, anticipate challenges, and align our IT strategies with your business goals. Our team becomes part of yours, understanding your agency’s unique pressures and workflows.
You’ll have a dedicated account manager who regularly checks in, reviews performance, and ensures you’re getting the most from our partnership.
No hoops to jump through
With Cubit, getting help is easy. No call centres, no frustrating ticketing hoops. When you call or email, a qualified engineer answers directly and begins working immediately. If specialised knowledge is needed, our team collaborates to resolve issues fast – without endless transfers.
Your London-based IT experts
Our engineers and account managers are based in London, fluent in English, and experienced in supporting agencies. You get responsive, relevant support that understands your context and needs.
We believe diversity makes us stronger, and our team reflects that – bringing varied insights to our service delivery.
Switching IT support doesn’t have to be awkward
If you’re hesitant to move from another provider, we handle transitions professionally and respectfully. We coordinate directly with your previous provider to avoid disruptions and awkwardness. Our priority is your business continuity and peace of mind.
Let's discuss a better IT partnership
If you’re looking for clear communication, genuine collaboration, and IT support that feels like an extension of your own team, let’s talk.
FAQs
Will we have a dedicated team?
Yes, you’ll have a dedicated account manager and a small core team who know your setup intimately.
Do we have to use a ticketing system?
It’s optional – we handle requests by phone and email directly too.
Can you support remote or hybrid teams?
Absolutely. Our tools and processes support your teams wherever they are.
Is your support desk outsourced?
No, all our support staff are based in London, ensuring fast, effective communication.
How do you deal with non-technical staff?
Patiently and respectfully, ensuring everyone feels comfortable asking for help.
How smooth is the transition from our current provider?
We manage transitions carefully, professionally, and respectfully to minimise disruption.